FAQ

Here are some of the questions that our customers most frequently have for us. 

Paint By Numbers Kits

What is Paint by Numbers?

Painting by Numbers is a system where a picture is divided into shapes, each marked with a number that corresponds to a particular color. You paint in each shape and ultimately the picture emerges as a finished painting.

What is included in a Paint by Numbers kit

Each Paint by Numbers kit from our website is all-inclusive! Included in each kit you will find a printed, pre-numbered canvas, all the paint necessary to complete the design (no mixing required), and paintbrushes. All you need is warm water to wash the brushes when you change colors. 

What size are the paintings? 

Most of our paintings are 16"x20" (40x50cm) and do not include a frame. A few of our paintings are different sizes, but it will show the size when you add the product to your cart. 

About size error

Due to equipment and process problems, errors may occur when the canvas is printed and replaced. Manual measurement will have an error of 1-3cm.

How many paint colors are included in each kit?

Our Paint by Numbers kits includes between 20-32 paint pots depending on the picture. We always provide enough paints to achieve the authenticity and details of the painting. 

I am not an artist, do I need to know how to blend colors or mix colors to complete a Paint by Numbers?

Absolutely not! Paint by Numbers kit is designed so that every color or every value of color is provided for you. No blending or mixing of colors is required. As an example when painting a sky, light to dark values of blue will be provided based on the artwork. 

How long does it take to complete a Paint by Numbers?

The length of time it takes to complete a Paint by Numbers will vary depending on the size of the artwork, and the hours of time applied to working on it. Paint by Numbers is a relaxing art form that can be completed quickly over a couple of days or enjoyed a little at a time over a series of weeks/months. It is totally up to each individual.

How long does it take for a Paint by Numbers to dry?

Because the paint is water-based acrylic paint, it will dry to the touch within 10-15 minutes depending on the thickness of the paint application.

How shall I clean my paintbrushes?

Rinse the paint-filled brush well in a brush basin or container of water. If needed, you can add a touch of mild soap to thoroughly clean paint from the bristles. Reshape the brush and allow it to dry between uses. NEVER let a brush sit in a container of water or rest on its bristles.

What should I do with my completed Paint by Numbers artwork?

A completed Paint by Numbers project is a work of art and will be enjoyed for years to come. Remembering the hours of relaxing pleasure is only one way to enjoy your artwork.

Placing it in a frame for display is another! When framing, it is not necessary to frame with glass, however, when framing with glass be sure to use a matte so that the artwork is not directly touching the glass.

About the size of the product frame

The frame is wrapped by the canvas, so the size of the canvas refers to the size of the outside of the frame. Therefore, you need to measure it from the outermost sides of the four sides of the frame when you want to get the size of the frame.

The measurement of the size of our products is based on the outside of the frame. as the picture shows:

Diamond Painting Kits

What Is Diamond Painting?

Diamond Painting is a fun new craft hobby for stress relief. It involves placing thousands of tiny acrylic 'diamonds' onto an adhesive canvas to create your own shimmering wall art. 
For detailed instructions on how to Paint With Diamonds, have a look at our Ultimate Diamond Painting Beginner's Guide

What's The Difference Between Square And Round Drill?

In Diamond Painting, the term "drill" is used interchangeably with the word "diamond." For most kits, you can choose between whether the shape of those tiny diamonds is SQUARE or ROUND. It's entirely a preference thing.
Most people prefer Square Diamonds because they create a "fuller look" when you're finished painting. Others like Round because they're considered easier to pick up and apply to your canvas. For a detailed look at the Pros and Cons, have a look at our Square Vs. Round Drill Guide here!

Do Diamonds Cover The Whole Canvas?

Most kits on our website are Full Drill, meaning diamonds cover the entire canvas. Please check the about canvas size.

What's Included In Each Kit?

 Each of our kits comes with the following:

• Pre-printed canvas with design chart (with a pre-applied adhesive) 

• Colored diamonds delivered in separate bags (labeled) 

• Diamond applicator tool and/or tweezers 

• Tray with wax (used to pick up the diamonds)

How Large Are The Diamond Paintings?

Sizes vary by design. Our smaller paintings are usually 20x20cm (8x8in). Larger paintings can be as wide as 90cm (36in / 3ft). Please check the dimensions on the specific painting you're looking at before buying. 

Is A Frame Included?

Unfortunately, frames are not included. 

How Long Does It Take To Complete A Diamond Painting?

Depends on how fast you are, and how large the canvas is. Our smaller kits usually take anywhere from 6-10 hours to complete without breaks. Larger kits may take up to 50 hours to finish.  

What Are Your Diamonds Made Of?

Paint With Diamonds is the only Diamond Painting manufacturer that uses 100% eco-friendly acrylic in our diamond creation process, so your diamonds are never oily and never clump together. 


Order Support

What kinds of payment methods do you accept?

We accept a variety of payment methods including credit/debit cards and Paypal.See more information about payment on Payment page.

Can I modify or cancel my order?

Yes, we accept any changes to an order. Please note that if you need to make any changes to your orders, please contact our Customer Service within 24 hours of placing the order. 

Do I need to add water when using pigments?

No need to add water.

What products participate in buy 2 get 1 free?

All kits participate in buy 2 get 1 free, tools do not participate.

I'm Missing Some Diamonds. What Can I Do?

We'd be happy to send you some replacement diamonds at no extra charge. Please send an email to us. 

Shipping

How long can I receive the package after placing the order?

It usually takes about 12-16 days for delivery, we will send your order within 48 hours and shipping time about 10-14 days. 

Can I know where my package is and when it will be delivered?

Yes, of course, you can. Tracking information including a tracking number and tracking link is emailed to you after shipment. Please noted that though we send the tracking information the moment we ship the package, it does not mean you can find the tracking information online right away. The tracking information becomes available online in 1-3 days. 

From where are your products shipped?

Orders are shipped from either our UK, US, Australian or Asia warehouses. The country of shipment will depend on your address and the items you have ordered.

My order hasn’t arrived on time, what should I do? 

If your order has not arrived at the specified delivery time, you can track your order to see where it is located. Sometimes orders are delayed due to customs hold-ups. Please reach out to our customer service team at [email protected] and we will provide you with the latest update.

When I sign for the package, I find the package is damaged.

Before you sign for the package, please check the package carefully if it’s completed without any damage. If it’s damaged, you can refuse to sign for it. Please take a picture to show the problem and contact us soon. We will help you solve the problem. 

How Long Does It Take To Process An Order?

Order delivery times as mentioned above do not include order processing times.

Stock Designs: Processing times for stock designs (ie not Custom Kits) is 3-5 business days. 

Custom Kits: Processing time for custom kits is 5-10 business days. Processing times for custom kits are contingent on the potential back-and-forth with the customer over edits.  

Why Did I Only Receive Part Of My Order?

We ship our kits from multiple printing facilities in different locations. As a result, kits within the same order may be shipped from different facilities and arrive at slightly different times. Some items in your order may arrive before others. When this happens, it is likely that the remaining items in your order are still in transit and will arrive very soon.

Why Did I Receive Multiple Tracking Numbers With My Order?

Because we ship from multiple locations, your order may arrive in multiple packages. Each package is assigned a different tracking ID. 

Return And Refund

What if my order arrived incomplete, incorrect, damaged or defective?

Your satisfaction is our priority. Please contact us within 24 hours from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s), and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

I do not like the received items, can I return them for exchange?

Yes, of course, you can. Please return to exchange the items for the same price. If the received items do not have any quality issues, you are responsible for the return shipping cost. If the received items have quality issues, just contact us when you receive them. We will help you solve the problem.

What is Return Policy?

If you're not 100% satisfied with your purchase, you can return your order for a full refund for up to 50 days from the purchase date. For more information on our Return Policy, click here

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

About product creases

 In order to protect the goods from being damaged during transportation, we will fold the canvas and wrap it up. The canvas is made of cotton and linen, so creases are normal. But don't worry, the slight creases will not be seen after the painting is done.


 Here are some ways to reduce creases: You can spread the canvas and place a heavy object on it to reduce creases. If it cannot be flattened, you can try ironing or steaming the canvas. 

If the crease you received is serious and cannot be used, please contact us, we will reissue a new package for you

Custom Kits

How Do I Submit A Photo For My Custom Kit?

To submit a photo for your Custom Kit, simply click the "Upload" button on the custom product page and select the photo you'd like to send us. 

How Do I Choose What Image To Use?
We always recommend using large, high-quality images. Your file size should be no smaller than 1MB. For help deciding if your photo is large enough, just message our friendly support team - [email protected] 

Can Someone Help Me Edit My Photo Before I Upload It?

Sure! We offer complimentary photo enhancements with every custom order. Just email your photo to [email protected] before you order, and we'll 1) recommend a size and 2) optimize your photo for the perfect Diamond Painting Kit! 

If you cannot find the answer to your question in our FAQ, please contact us at [email protected] and we will give you a response as soon as possible.